I asked him what it was like (it’s hard to imagine the newsroom without hundreds of people beavering away at their desks) and he told me that he could see “a hamlet where once there was a city”. Last Friday, I had cause to call one of the few editors still working in the London headquarters at Kings Place. The chief difference is that we liaise with one another, and with the relevant journalists, through instant messaging, phone and video meetings. Our small team, based hundreds of miles apart, approaches its task in much the same way as before: aiming to deal promptly with those corrections that are easily fixed, taking time to investigate complex complaints, and sharing feedback as appropriate with writers and desks. During this time, contact from readers has increased by about a fifth, so that we are now receiving more than 700 fresh enquiries – comments, queries, praise and complaints – each week.
T he readers’ editor’s office is beginning its sixth week of working from home.
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